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At VeloCX, we believe that great customer experience is a growth engine, not just a support function. We’re a boutique customer experience outsourcing partner specializing in niche, high-touch industries like forex brokerage, iGaming, fast-scaling startups, and professional service firms.
Founded by industry insiders who understand the compliance, language, and trust demands of these markets, we deliver agile, multilingual CX teams that act as an extension of your brand—protecting your reputation, maximizing your lifetime value, and freeing you to scale.
Our Mission:
“To empower niche, high-touch industries with agile, multilingual customer experience solutions that drive trust, retention, and sustainable growth.”
Our Vision:
“To be the trusted CX partner for ambitious companies in complex industries, setting the gold standard for tailored, people-first support in markets where it matters most.”
watch our implementation process
Problem ?
In industries like forex trading, iGaming, and specialized professional services, customer experience is make-or-break, but many companies struggle to deliver consistent, compliant, and personalized support across multiple languages and time zones. Traditional BPOs often offer generic, rigid services that don’t adapt to the unique operational and regulatory demands of these sectors, leaving businesses with high churn, compliance risks, and missed revenue opportunities.
VeloCX solves this by providing flexible, niche-focused CX outsourcing that combines deep industry understanding with scalable, multilingual teams, so our partners can focus on growth while we protect their brand reputation and maximize lifetime customer value.
We combine industry expertise with agile, multilingual support to elevate every customer interaction. This approach enables us to enhance your brand reputation, boost customer loyalty, and deliver meaningful results.
We protect your brand as if it were our own
We invest in the right talent, training, and culture to deliver quality service at scale.
We adapt as fast as your market does.
We measure success by your KPIs. Retention, satisfaction, and bottom-line growth.
Your industry demands more than generic support and it needs a partner who understands the compliance, language, and trust nuances that make or break your business.
Deep experience in forex, iGaming, startups, and professional services.
Serve your clients, wherever they are, whenever they need you.
Scale fast without sacrificing quality or compliance.
Scale fast without sacrificing quality or compliance.
CEO Founder
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Head of Strategy and Growth
Expertise in growth strategy, digital transformation, and customer experience excellence.
SVP Sales
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VP Engineering
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VP Marketing
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VP Marketing
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VP Marketing
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We are a global company and support lmulti-anguages internationally
